Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. The exception being opened coffee that didn't meet your expectations. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@speederandearls.com. Please note that returns will need to be sent to the following address:
412 Pine St
Burlington, VT 05401
If your return is accepted, we’ll send you instructions on how and where to send your package. Please note our return shipping policy:
- If you ordered the wrong item or changed your mind: You will be responsible for the return shipping costs.
- If the item is defective, damaged, doesn't meet your expectations, or we sent the wrong item: We will provide a pre-paid return shipping label at no cost to you.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at orders@speederandearls.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue, make it right, and cover any necessary return shipping costs.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@speederandearls.com.